Your customer engagement
Fewer support tickets
Transform dead-end traffic into new sales.
Generic tracking pages kill post-purchase engagement. With Route, customers track 11+ orders per month and check their package status 8-10 times. Keep your brand top-of-mind and direct customers back to your site with immersive tracking that converts.
Make “where is my order?” costs disappear.
“Where is my order?” is one of your customers’ most burning questions. Lower your support costs by giving customers the updates they crave anytime, anywhere - via email, web, push notifications, and SMS.
Add new, powerful touchpoints.
Emails just don’t cut it in our mobile-first world. Maximize your engagement with mobile-first strategies and relevant notifications that supercharge engagement.
Access world-class technology with proven results.
Route integrates with virtually every carrier, every email provider, and synthesizes multiple data streams across millions of consumers and sites to deliver hyper-relevant experiences.Learn more
With Route, we receive fewer contacts regarding shipping issues, which means we can focus on other important concerns such as providing services to our customers that go above and beyond.
With Route, we have much greater transparency and control over every part of the buying experience for our customers, especially package tracking and protection.
Thanks to Route, I haven’t heard from my customer service teams for several months now about dealing with UPS. I used to hear about it daily.
Which plan is right for your business?
Package protection and tracking built for scaling businesses.
- World-class package protection
- Basic tracking: web and app notifications
- Carbon neutral shipping on protected orders
Advanced features built to drive repeat purchases.Includes everything in Basic, plus:
- AI-driven product recommendations
- Advanced tracking: branded email and SMS notifications
- Carbon neutral shipping on all orders
Enterprise-level plans customized to the way you operate.Includes everything in Pro, plus:
- Package tracking API
- Enterprise SLAs