When customers encounter shipping issues, resolution speed can be a key component of how the overall experience feels. But how do you improve a process that’s already done in a matter of clicks or taps? Skip the processing time.

Now, when customers file a claim with Route for a lost, stolen, or damaged package, they can choose to receive their refund via Venmo or a Prepaid Mastercard. It’s one more tool Route uses to turn a negative into a positive.