We have extended the window for filing claims from 15 days to 30 days. This change is designed with convenience in mind, giving your customers additional flexibility, and your team more time to ensure claims are processed efficiently.

Now, your customers can file claims for a lost, stolen, or damaged package up to 30 days after the carrier has marked it as delivered.

More flexibility for your customers, more dollars saved for your business. We’d call that a win-win.