Store Gift Cards are now available as a refund method with Route. This is an additional way to keep customers engaged in your brand ecosystem and maintain share of wallet in the event that their original order was lost, stolen, or damaged in transit.

When a customer files a claim on a lost, stolen, or damaged package, they can now select ‘Refund to Gift Card’ as their resolution preference. Once their claim is approved, they’ll receive your store gift card instantly via email.

route refund to gift card