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FAQS
Frequently Asked Questions
Why am I not receiving my reimbursements?
Route offers non-contract and contracted plans. Non-contract plans provide package protection but do not include reimbursements. Contracted plans offer revenue sharing and reimbursement eligibility. Learn more
Why do I owe Route money, I thought it was a free service?
How to set up a Payment Account
How to set up a Reimbursement Account
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