Union

Carbon Neutral Shipping Insurance

Route covers the cost to neutralize your shipping emissions and provide industry leading coverage for your customer's orders. Customize your buyer protection and give your customers instant issue resolution.

Join over 10,000 merchants and millions of shoppers on Route.

Increase loyalty with order protection and sustainability

A lot can go wrong after a customer checks out. Give your customers peace of mind—and save your bottom line—with customizable shipping policies, automated approvals, and instant claim resolution.

Up to 50%

increase in purchase intent

$5B

protected merchandise

95%

customer satisfaction

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Route Resolve Center Issue Summary

Your customers crave peace of mind.

Offer shipping insurance that saves your customers and your bottom line.

Lost, stolen, or damaged packages create unhappy customers. Give customers access to shipping insurance at checkout so that when things go wrong, you can make them right.

Customize coverage to your business.

Ditch shipping insurance that’s one-size-fits-all. With Route as your tech and coverage provider, you can customize shipping insurance to fit your customers and your business model.

Route Resolve Center Issue Summary

$5B

insured merchandise

42M

customers insured

60%

of customers expect insurance

Make issue resolution fast and hassle-free.

Don’t make your customers wait for help.
Turn negative experiences into positive ones by empowering
customers to self-resolve issues in seconds.

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Join the Route Network

10,000 merchants across the globe use Route to boost their customer
experience. Are you ready?

Join the Route Network

10,000 merchants across the globe use Route to boost their customer
experience. Are you ready?

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