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Merchants can use Route for assuring that their packages arrive safely with their shoppers. Shoppers can use Route to track all their packages in one place, make repeat purchases, and resolve issues.

We integrate directly with Shopify, WooCommerce, Magento, BigCommerce as well as through our API.

Route offers free basic package protection for any merchant. Our billing cycles are weekly. There is no minimum volume requirement. Book a call with us to learn what we can do for you!

You can easily modify your package protection coverage 24/7 in our merchant portal.

We cover lawful goods, excepting those commodities noted in our policy summary, while in transit, against loss, damage and theft, subject to exclusions in the policy summary.

We provide an easy-to-use web and mobile app claims process with fast resolutions, ensuring the best experience for both you and your customers. The timeframe for claims resolution can be within seconds, but is typically within 1-3 business days, depending on the complexity of the claim and the required documentation.

Route package tracking gives your customers real-time shipping updates via SMS, email and push notifications. We work with all of the nation's most popular carriers like USPS, UPS, Fedex, DHL and over 2,000 other carriers.

For each shipment, Route purchases carbon credits to fully neutralize your environmental impact. We partner with Patch to support initiatives that remove CO₂ from the air and promote flourishing ecosystems. Read more about our current project here.