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Step into the future of ecommerce.

Join over 10,000 merchants and millions of shoppers on Route.

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Track.

Give customers the modern package tracking they crave.

Meet the world’s most powerful package tracking software. Engage with customers beyond checkout with on-demand, branded tracking experiences for any device. Send customers real-time shipping updates across multiple channels that increase brand affinity and decrease your support tickets.

Up to 75%

fewer support tickets

400%

higher customer engagement

5.2M

Route app users

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Route makes resolving claims quick as lightning

Protect.

Offer buyer protection and instant resolutions that earn customer trust and loyalty.

Give customers access to buyer protection at checkout that covers product loss, theft or damage. Provide peace of mind while empowering customers to self-resolve issues in seconds if something goes wrong.

$3.7B

protected merchandise

92%

customer satisfaction

Up to 50%

increase in
purchase intent

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Route now offers Carbon Neutral Shipping.

Route is covering the cost to neutralize your shipping emissions when you order "1-Click Protect + Green" at checkout with one of our Green Partners. Each order supports our reforestation project in Brazil. That means you can take instant climate action just by shopping — no donation required.

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Discover.

Drive more shoppers to your store with next-gen product discovery.

Put your brand front and center and boost customer loyalty after every purchase with a custom profile. Build hype, showcase new products, and connect with your customers like never before.

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Route works
where you do.

With out-of-the-box integrations for every major ecommerce
platform, adding Route to your online store is a breeze.

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Powerful alone, better together.

Route’s connected suite of post-purchase products empowers brands to effortlessly level up their customer experience.