The post purchase solution trusted
by 13,000 leading brands.
Shipping issues happen. With Route, your customers get instant resolutions and world-class support — turning negative experiences into opportunities to build loyalty.
Customer satisfaction
Tickets resolved
With licensed shipping protection, fast issue resolution, package tracking,
product recommendations, and carbon neutral shipping.
Shipping Protection
Shipping protection at checkout gives your customers confidence that they're covered in case their package is damaged in transit, stolen, or doesn't arrive.
Orders protected
Protected merchandise
Issue Resolution
Don't let shipping issues impact your bottom line or amass in your support queue. Customers can file claims and get resolutions in minutes — paid by us.
Claims paid
Protected for brands in fraudulent claims
Package Tracking
Order inquiries tie up support teams. Reduce tickets and show customers their orders in one place with tracking on the app, web, email, and SMS.
Tracked packages
Increase in customer engagement
Product Recommendations
Route's AI-powered engine serves tailored product recommendations at every tracking touchpoint — helping customers discover and buy more from your brand.
Increase in customer Lifetime Value
Incremental sales revenue for brands
Carbon Neutral Shipping
Build loyalty, reduce the environmental impact of online shopping, and empower customers to protect the planet with carbon neutral shipping.
Increase in customer loyalty
Trust in eco-friendly brands
Route offers shipping protection, fast issue resolution, package tracking, product recommendations, and carbon neutral shipping.
Founder & CEO of Fly By Jing
As we grow and scale Fly by Jing, it's just really great to know that Route is providing peace of mind for both our team and our customers.
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Shopper · Route Customer
I wasn’t sure about paying for shipping insurance but when only half of my order showed up, I logged in, and Route quickly resolved the issue in less than an hour. Shipping insurance definitely came in handy!
Shopper · Route Customer
Thank you so much. I was mentally preparing to spend days, if not weeks, dealing with this issue-- and you got it done in less than 10 minutes. You’re amazing!
Shopper · Route Customer
The box that contained my products for my business was wet and crushed. I had some items that were ruined. I emailed and was assisted right away with an email that my products that were damaged will be replaced.
Get started quickly with direct integrations
to the leaders in commerce.
Offer immersive package tracking preferred by millions of engaged shoppers.
Starting at
$0
Get startedOptimize your customer experience across the entire post-purchase journey
Everything in Basic, and:
Starting at
$349
Get startedTailor your Route configuration to fit your needs. For merchants with 10k+ orders/mo.
Everything in Pro, and:
Custom Pricing
Get started
